Discovering how to build rapport with your customers
Using Moments of Truth to assess your relationship with the customer
37 min - 5 activities
FAST FORWARD
FACETIME
MAGAZINE
GO!
CASE STUDY
Learning objectives
Using different techniques to find out the customer’s needs
Listening attentively, showing understanding and giving compliments
Putting yourself in the customer’s shoes
40 min - 6 activities
FAST FORWARD
FACETIME
MAGAZINE
GO!
CASE STUDY
QUIZ
Learning objectives
Creating a positive customer experience using WOW moments
Finding solutions to customers’ complaints
Analysing customer satisfaction using the Net Promoter Score
37 min - 5 activities
FAST FORWARD
FACETIME
MAGAZINE
GO!
CASE STUDY
Learning objectives
Welcoming customers using the hostmanship philosophy
Applying the seven basic principles of hostmanship
32 min - 5 activities
FACETIME
FACT SHOW
MAGAZINE
GO!
SMART INFO
Learning objectives
Conversation techniques
Customer satisfaction surveys
The customer journey
10 min - 1 activities
TEST
Donut worry about cookies
We use cookies for marketing, optimisationand functionality purposes. Mainly to give you the best experience while visiting our website. However, you decidewhich cookies you want to taste! Click ‘Yes to cookies’ to give permission to all cookies, but keep in mind that our website might perform less if you don’t accept them all. Hungry for more information?